Har du en «smart» fjernkontroll fra Samsung? Brukerstøtten hjalp meg å bli kvitt den …

Samsung «smart remote» med Bluetooth som alltid sender

Knapt noen vet at den lille, lekre, sølvblanke fjernkontrollen til Samsung sender radiosignaler i et bankende kjør, hva enten TVen er slått på eller ikke. Den bruker Bluetooth-type kommunikasjon og ligger der på sofabordet og søker kontakt med omverdenen kontinuerlig. BIP – BIP – BIP – BIP – slik holder den på hele døgnet.

Jeg merker ingen helseplager fra den, men vet at noen får det. Så hvorfor ikke være føre-var?

Jeg løste problemet i går med Samsungs brukerstøtte og en god del tålmodighet, og nå er to nye fjernkontroller i posten på vei til meg!

Ingen vet hvor mange det kan være som på grunn av denne fjernkontrollen fra Samsung går rundt med tanketåke, tinnitus, hodepine, føler seg utmattet, har eksem, eller har andre helseplager som kan skapes – eller forverres eller utløses – av den ekstra belastningen som pulser fra en slik fjernkontroll gir kroppen. Men noen er det, og de fleste aner nok ikke årsaken selv.

For de fleste som oppdager at de får helseplager av slikt, bruker mange år før de forstår at slike elektromagnetiske felt faktisk kan være den ekstra miljøbelastningen som var dråpen som fikk begeret til å flyte over. Og de vil selvsagt helst ikke erkjenne det. For hvem vil vel kvitte seg med denne lekre lille fjernkontrollen som fulgte med TVen og innrømme at man har et problem?

Jeg tenkte altså føre-var, og satte i gang. Slik gikk det for seg:

På morgenen tok jeg kontakt med Samsung brukerstøtte på nettet. Jeg skrev følgende melding i chatten:

Hei, Jeg har to stk. «smart remote» fjernkontroll R-NZ A6811700 til Samsung TV-er. De sender radiopulser kontinuerlig (Bluetooth?). Det er ikke nødvendig for å fungere som fjernkontroll, og det er helseskadelig. (Jeg har jobbet i telekom i 40 år og jeg har spesielt gransket forskningen på dette feltet de siste 10-12 år.) Kan dere anvise hvilke fjernkontroller som kan brukes i stedet, og som enten ikke bruker radiosignaler, eller i det minste ikke sender kontinuerlig, men bare når det trengs, slik som f.eks. Philips’ fjernkontroll gjør? Serienummer på min ene TV er UE43NU7475U mvh Einar Flydal

Som svar fikk jeg beskjed om at jeg burde ringe dem. Så ringte jeg og havnet hos brukerstøtten i Sverige. Der ble jeg henvist til et svensk firma som selger Samsungs reservedeler, ZandParts. Jeg sendte dem samme tekst på deres meldingsskjema. «Oscar» hos ZandParts ga meg som svar at dette kunne de ikke hjelpe med, men «Oscar» var så elskverdig å sende meg produktnummeret på fjernkontrollen min! Altså på den fjernkontrollen jeg ikke vil ha fordi den sender pulser hele tida …

Da forsto jeg at jeg måtte forsøke å kontakte Samsung litt høyere opp i systemet. Siden Samsung er et koreansk selskap, forsøkte jeg meg på Samsungs koreanske nettsider, men der står alt bare med koreanske skrifttegn, og de er jeg ikke særlig god på, for å si det forsiktig. Valget falt da på den døgnåpne brukerstøtten i UK/Storbritannia – utpå kvelden utenom arbeidstida. Det virket godt, for da sitter det nok noen i Sør-Korea og svarer, gjetter jeg på, og de er nærmere dem som kjenner produktene godt.

Dialogen ble en tålmodighetsprøve, men til slutt ble den kronet med hell: Jeg fikk produktnummeret til en standard fjernkontroll som bruker infrarødt lys, og bare når man trykker en knapp. Den skal være standard for alle Samsung TVer. Nå har jeg bestilt to slike, og skal snarest pensjonere – og destruere – de to sølvfargede. Inntil de kommer i posten, fortsetter jeg å vippe opp ett av batteriene i fjernkontrollen når TVen ikke står på.

Universal-fjernkontrollen fra Samsung heter BN59-01268D. Men hvor får jeg kjøpt den? Jeg fant den ikke hos Komplett.no, og rundt omkring på nettet fant jeg svært mange ulike fjernkontroller når jeg søkte på denne produktbetegnelsen.

Og hva fant jeg hos Elkjøp.no? Jo, nettopp den fjernkontrollen jeg ikke skulle ha, riktignok i sort, buet og enda litt mer elegant. Men altså med Bluetooth-signaler non-stop og med feil produktbetegnelse: https://www.elkjop.no/product/tv-og-bilde/universal-og-tv-fjernkontroll/59392/samsung-bn59-01298d-fjernkontroll-smart-tv

Så da ble det enda en runde med brukerstøtten til Samsung. Nå ba jeg om et bilde av BN59-01268D. Og jeg sendte bilde av den jeg fant hos Elkjøp.no, som altså må være feil. Slik kunne jeg bli helt sikker på at alle misforståelser var ryddet av veien.

Samsungs universal-fjernkontroll

Den jeg skulle ha, ser ut som på bildet. Den er en standard Samsung fjernkontroll. Jeg fant den til salgs på noen steder til rundt 600 kr.

Men du kan også bruke en fjernkontroll som du finner både på Komplett.no og hos Elkjøp.no til rett under 300 kr. Den ser nesten helt lik ut, og passer til alle Samsung-TVer. Og den bruker infrarødt lys, ikke radiosignaler: https://www.komplett.no/product/1180862/tv-lyd-bilde/tv-video/tilbehoer-til-tv/fjernkontroller/one-for-all-urc-4910-erstatningsfjernkontroll-for-samsung# og

https://www.elkjop.no/product/tv-og-bilde/universal-og-tv-fjernkontroll/288634/one-for-all-urc-4910-samsung-tv-erstatningsfjernkontroll

Så nå har jeg bestilt to av den, en til hver TV.

Vil du sjekke om din fjernkontroll eller andre ting du har i huset stadig sender radiosignaler du aldri har bedt om, må du skaffe seg en måler, eller låne en av noen. En enkel måler koster noen tusenlapper. Ingen varer burde selges med aktive radiosendere påslått uten at kjøperen informeres.

 

Einar Flydal, den 5. oktober 2021

PDF-versjon (med dialogen under): EFlydal-20211005-Har-du-en-fjernkontroll-fra-Samsung.pdf

Dialogen med Samsung brukerstøtte – en tålmodighetsprøve

Under får du som et slags bonusmateriale dialogen med Samsungs brukerstøtte i to økter, først og sist med roboten deres, men i midten med mine nye venninner «Pam» og «Mary»:

Mon, Oct 4

If you have any questions about how we Samsung Electronics UK Limited, use your personal information you can find out more at www.samsung.com/uk/info/privacy under the heading “Live Chat Privacy Policy”. We use cookies to remember your sign-in details so you do not have to enter them when you next login and to store the conversation on your device. If you are using a shared device, please delete the conversation history by clicking three vertical dots «⋮», then select “delete chat”.

Please select your product type from the list below

Smartphones & Wearables

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TV & AV

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‎8:10 PM

TV & AV

‎8:10 PM

Thanks

‎8:10 PM

First Name Einar Last Name Flydal Email Address einar.flydal@gmail.com

‎8:11 PM

Hi Einar Flydal, I’m Samsung’s Chatbot, I’m able to answer many questions, however I’m continually learning so if I’m unable to help you then I’ll connect you to a Samsung Support Expert.

To begin support with our chatbot, please select one of the below options:

The options for you to select from are as follows.

How do I register my TV?

I can’t connect my TV to my Wi-Fi.

What are my repair options?

Why are there lines on my TV screen?

Track an existing sales order

None of above. Let me type what I need help with.

‎8:11 PM

None of above. Let me type what I need help with.

‎8:12 PM

Please let me know what I can help you with.

‎8:12 PM

Hi, I have two «smart remote» controls R-NZ A6811700 for Samsung TVs. They send radio pulses continuously (Bluetooth?). This is not necessary for a remote control (as Philips shows with its remote controls), and it is harmful to health. (I have worked in telecom for 40 years and I have researched this field for the last 10-12 years.) Can you indicate which remote controls can be used instead, which either do not use radio signals, or at least do not transmit continuously, but only when needed? The serial number on my one TV is UE43NU7475U. Thank you in advance, Einar Flydal

‎8:12 PM

A Samsung Support Expert is best placed to support you with this, I will attempt to connect you now.

Ok, got it. One of our Samsung Support Experts will be right with you to help.

‎8:12 PM

Hello, Einar! Welcome to Samsung Chat Support! My name is Pam. How may I help you today?

‎8:17 PM

Hi, I have two «smart remote» controls R-NZ A6811700 for Samsung TVs. They send radio pulses continuously (Bluetooth?). This is not necessary for a remote control (as Philips shows with its remote controls), and it is harmful to health. (I have worked in telecom for 40 years and I have researched this field for the last 10-12 years.) Can you indicate which remote controls can be used instead, which either do not use radio signals, or at least do not transmit continuously, but only when needed? The serial number on my one TV is UE43NU7475U. Thank you in advance, Einar Flydal

‎8:17 PM

I understand that . I know how important it is for you to have a working device, and I am here to help you. Thank you so much for raising this immediately to us. I’m happy to assist you today and help you find a resolution to your device. May I know if this is your first time contacting us regarding this query? Also, May I know if you have a Samsung Account?

‎8:19 PM

Yes, I have a Samsung account. I rised the topic today to the Norwegian/Swedish Samsung support, which sent me to ZandParts Support, which adviced me to contact Samsung Support… So, no help to get at the national level.

‎8:21 PM

Thank you for telling me, Einar. What I can do for you today is to provide you the correct product number for the remote control of your TV. Would that be fine?

‎8:27 PM

No, thank you. I do not need that. I just gave you the product no. printed on the remote, and ZandParts told me that the product number is Part Number: BN59-01300G. What I need is a remote that works without constantly sending out radiosignals.

‎8:29 PM

I understand, Einar. What I can do for you fr you today is to provide you the standard remote control for your TV. Would that be fine?

‎8:34 PM

If that control is not using Bluetooth, it would be fine. But I already have the standard remote that followed the TV when I bought it: it is this «Smart Remote» that constantly emits the radiosignals I do not want. So what I need, is your help to find one that does not emit such signals, or a way to turn them off, but still works with my TV.

‎8:36 PM

And you do not have to do it today. I understand it might take time to find out. You could email me the result when you find the answer.

‎8:38 PM

No worries, Einar. I have the product number for your standard remote control which doesn’t need a Bluetooth to connect to the TV and this one works perfectly for your TV.

‎8:40 PM

Splendid. Then I would like to get it!

‎8:40 PM

Sure, Einar. The standard remote control that is compatible with your TV is BN59-01268D. This doesn’t require Bluetooth connection on your TV.

‎8:42 PM

Splendid! How does it communicate? Infrared? Radio?

‎8:44 PM

Once you have point it out to the TV, the TV would detect the standard remote control. In that way, you can definitely use it without any radiations.

‎8:46 PM

Seems fine. So it uses infrared light?

‎8:47 PM

Yes, Einar. All standard remote controls uses infrared light to directly connect to the TV.

‎8:48 PM

I haven’t heard from you for a couple of minutes, I just want to check if you’re still there?

‎8:51 PM

Great. Then I thank you so much for your patience. And I deplore everyone who gets tired, «brainfog», tinnitus, or any of all the other problems associated with low frequency pulses in radiosignals from such sources as «smart remotes», without understanding why. I am among the lucky ones who do not, but neither do I want to be among them. Thank your for your kind help! Einar

You’re very much welcome, Einar. Aside from this concern, may I know if there would be anything else I can assist you with?

‎8:52 PM

No, thank you! All the best to you!

‎8:53 PM

You’re most welcome! It was my pleasure assisting you today, Einar. Thank you for reaching out to us. My name is Pam from Samsung Live Chat Support. If you require additional support, you can find How-To videos, answers to your questions and other useful information about Samsung products on our Support website, https://www.samsung.com/uk/support Thank you for contacting Samsung. Stay home, healthy and safe. Have a great day ahead! In a few moments in this chat window, there will be a two question survey and the option for you to leave comments about the support I gave you today, your feedback would be greatly appreciated, thanks.

‎8:53 PM

Has your enquiry been resolved ?

👍 Yes

👎 No

‎8:53 PM

👍 Yes

‎8:54 PM

Thanks! Your feedback helps improve our service.

If there is any other feedback you’d like to give us about the support provided today, please type it below. Please note that at this stage if you need help with anything else you’ll need to start a new chat session by pressing the back arrow in the top left hand corner of this chat window

‎8:54 PM

 

(Etter at jeg hadde forsøkt å finne fjernkontrollen på nettet, og fant en fjernkontroll hos Elkjøp.no som så mistenkelig ut, ble det nok en runde med Samsung brukerstøtte:)

Mon, Oct 4

If you have any questions about how we Samsung Electronics UK Limited, use your personal information you can find out more at www.samsung.com/uk/info/privacy under the heading “Live Chat Privacy Policy”. We use cookies to remember your sign-in details so you do not have to enter them when you next login and to store the conversation on your device. If you are using a shared device, please delete the conversation history by clicking three vertical dots «⋮», then select “delete chat”.

Please select your product type from the list below

Smartphones & Wearables

Tablets

TV & AV

Home Appliances

PC & Office

Cameras

‎9:31 PM

TV & AV

‎9:31 PM

Hi Einar Flydal, I’m Samsung’s Chatbot, I’m able to answer many questions, however I’m continually learning so if I’m unable to help you then I’ll connect you to a Samsung Support Expert.

To begin support with our chatbot, please select one of the below options:

The options for you to select from are as follows.

How do I register my TV?

I can’t connect my TV to my Wi-Fi.

What are my repair options?

Why are there lines on my TV screen?

Track an existing sales order

None of above. Let me type what I need help with.

‎9:31 PM

None of above. Let me type what I need help with.

‎9:31 PM

Please let me know what I can help you with.

‎9:31 PM

I have been advised by you (Pam) to buy a BN59-01268D remote. However, on the net, I find very different remotes all labeled with that product number. Is that ID uniqe? Would you be kind to send me a picture of what it looks like?

‎9:33 PM

A Samsung Support Expert is best placed to support you with this, I will attempt to connect you now.

Ok, got it. One of our Samsung Support Experts will be right with you to help.

‎9:33 PM

Hello, Einar! Welcome to Samsung Chat Support! My name is Mary. How may I help you today?

‎9:35 PM

I have been advised by you (Pam) to buy a BN59-01268D remote. However, on the net, I find very different remotes all labeled with that product number. Is that ID uniqe? Would you be kind to send me a picture of what it looks like?

‎9:35 PM

Hi, Einar! I hope you’re all well. Thank you for reaching out to us today. Please allow me to assist you and yes I can definitely check that for you!

‎9:36 PM

I also need a confirmation from you that that remote works with infrared, not radio.

Thank you so much in advance for your kind help!

‎9:37 PM

Here’s the photo. You may check that out at: Partmaster: https://www.partmaster.co.uk/tv-projector/bn59-01268d-tv-remote-control/product.pl?pid=5242159&path=99178&refine=remote+control E-spares: https://www.espares.co.uk/product/es1775556/samsung-bn59-01268d-tv-remote-control https://www.remotes4u.co.uk/samsung-bn59-01268d-remote-control-original.html Yes, it is infrared remote control, Einar.

Thank you so much for contacting us, Einar. For now, would there be anything else aside from this perhaps that I could further assist you with?

‎9:38 PM

Amazing! Just a second, and I shall send you the picture of a BN59-01268D as announced in Norways largest shop:

‎9:40 PM

Could you confirm this not to be a BN59-01268D ?

‎9:41 PM

I see, Einar. The BN59-01268D is the standard remote control and the photo you sent to me is a smart remote control that is powered byt Bluetooth to connect to the TV.

‎9:42 PM

I understand. So they show the wrong picture. https://www.elkjop.no/product/tv-og-bilde/universal-og-tv-fjernkontroll/59392/samsung-bn59-01298d-fjernkontroll-smart-tv

Thank you! This was very important information.

‎9:43 PM

Sure! It might be because Norway is a different country than UK and usually model code and part number differ from each country.

‎9:44 PM

For now, would there be anything else aside from this perhaps that I could further assist you with?

‎9:45 PM

Thank you, this was all! Have a nice day or night – whatever suits where you are!

‎9:46 PM

You’re most welcome. It was my pleasure assisting you today, Einar. My name is Mary from Samsung Live Chat Support. If you require additional support, you can find How-To videos, answers to your questions and other useful information about Samsung products on our Support website, https://www.samsung.com/uk/support Thank you for contacting Samsung. Stay home, healthy and safe. Have a great day ahead! In a few moments in this chat window, there will be a two question survey and the option for you to leave comments about the support I gave you today, your feedback would be greatly appreciated, thanks.

‎9:46 PM

Has your enquiry been resolved ?

👍 Yes

👎 No

‎9:47 PM

👍 Yes

‎9:47 PM

Thanks! Your feedback helps improve our service.

If there is any other feedback you’d like to give us about the support provided today, please type it below. Please note that at this stage if you need help with anything else you’ll need to start a new chat session by pressing the back arrow in the top left hand corner of this chat window

‎9:47 PM